FAQ

At Pott Change there is no minimum amount for exchanging currency. However, it must always be banknotes; foreign coins are not accepted. Even small amounts are exchanged without any extra charges or surcharges.

Yes. Through the order form on the Pott Change website, you can reserve currency and lock in the rate until the following day. After confirmation by email, the order will be ready for you.

It depends on your destination. For the most common travel destinations the United States, the United Kingdom, Switzerland, Japan and Canada it is more cost-effective to exchange in the Netherlands in advance than at the airport or on location. Common currencies such as USD, GBP, CHF, JPY and CAD are available at Pott Change directly from stock, with no advance order required. For larger amounts (more than 5,000 euros) it is advisable to notify them in advance, so you wait less and can be sure the currency is in stock.

Yes. When ordering foreign currency, you can indicate via the order form whether you prefer large or small banknotes, or a mix. Your preferences are taken into account as much as possible, so you almost always receive the money exactly as you need it for your trip.

No. Exchange offices generally do not accept foreign coins, only banknotes. The handling costs and transport weight of coins are too high. This also applies to Pott Change. The advice is to spend any coins during your holiday.

A specialized exchange office generally offers the best rate without commission. Pott Change is one such specialized office, located at Damrak 95 in Amsterdam within walking distance of Amsterdam Centraal. They are open six days a week from 8:30 to 20:00, have a 4.6 rating based on more than 715 Google reviews, and no appointment is needed for common currencies.

No, for common currencies such as dollars and pounds you can walk in at Pott Change without an appointment. For larger amounts or less common currencies, it is practical to order in advance or make a reservation by phone.

At most exchange offices, including Pott Change, you can pay by debit card (increase your payment limit if necessary) or cash. Credit cards are not accepted due to high transaction costs. For cash payments of 2,000 euros or more, proof of withdrawal or proof of origin is required.

Yes. Pott Change uses ECB-approved counting machines that automatically check banknotes for authenticity. The results are shown on a display so you can follow the process yourself. This applies to both the notes you hand in and the notes you receive. In addition, cashiers are trained to identify counterfeit money without the aid of the counting machines.

Yes, that is possible. Pott Change also serves travelers who do not live in the Netherlands. You will need to bring a valid international passport or identity document. For larger amounts, additional documents may be requested.

Always compare the net amount you actually receive or pay, not just the published rate. Competitors often apply wider margins for larger transactions. At Pott Change, no commission is charged even for large amounts. It is advisable to contact them in advance so the amount can be prepared.

For business cash payments abroad, for example at trade fairs or with suppliers in the US or UK a specialized exchange office is generally more cost-effective than a bank. International bank transfers involve transaction costs and are not always timely. Pott Change serves business customers without commission and has a separate privacy booth for larger transactions. Business customers are required to contact them in advance to provide the necessary business information.

Yes, both individuals and businesses can authorize a third party to exchange on their behalf. The authorized person must bring a valid ID and a completed authorization form from the account holder or business owner. The authorization form can be downloaded on this page.

A trustworthy exchange office holds a license from De Nederlandsche Bank (DNB), is transparent about rates and costs, displays both the buying and selling rate, and has demonstrably positive customer reviews (genuine reviews). Pott Change has been active for more than 38 years, holds a DNB license, works with ECB-approved equipment, and has a 4.6 rating based on more than 715 Google reviews.