FAQ

Yes, it is too expensive to have an office in other cities. You can order a currency and make a fixed exchange rate agreement, and collect your order up to 7 days later at our office.

No. We do not charge any costs or commission! Both purchase and sale of currency are free of charge. There is also no minimum amount to exchange. However, from May/June 2023 we will charge a higher rate (1 cent per dollar) for new, unused USD notes. Compare us with other offices or your own bank and keep in mind that other exchange offices often charge fees or commission!

Of course. You can simply pay with your PIN card. Please note that for larger amounts (> 2,500 euros) you often have to deal with a daily limit from your bank. You can ask your bank what your card limit is. You can (temporarily) increase this limit through your bank.

When comparing currency rates, you should pay close attention to the net prices and whether commission is charged. Ultimately, what matters is the total amount you pay or receive. You can always ask for advice/explanation by email or telephone. We are happy to help you make the right decision. And if you get a better rate elsewhere, let us know. Perhaps we can do something for you after all!

Unfortunately we cannot accept foreign coins. There is too little trade in it and the costs for transport (weight of coins) are too high. So always use up coins during your holiday!

Pott Change accepts the following old euro currencies: German Mark, Austrian Schilling and Belgian Francs. However, a 50% commission is charged on these currencies due to the costs that our bank passes on to us.